Lead Guest Relations Cashier Needed At Winter Seasonal in USA

Lead Guest Relations Cashier Needed At Winter Seasonal in USA: Due to our western tradition and friendly employees, Steamboat- Ski Town, U.S.A.® is regarded as the friendliest mountain resort in the entire globe. We take great pleasure in selecting the greatest workers and offering the best customer service in the business. We have staff who choose to work for the resort for 2, 5, 10, or even 20 years, and our employee satisfaction ratings are among the highest in the industry. A word of caution: beginning work at Steamboat could result in countless hours of enjoyment, lifelong friendships, and a strong feeling of community.

Lead Guest Relations Cashier Needed At Winter Seasonal in USA

Who We Are Looking For

Friendly people who want to play in Champagne Powder, work at the top ski resort, and make friends from all around the world. We think that diversity makes us stronger and have a supportive, challenging, passionate, and devoted culture. We are seeking individuals who stand out from the crowd, exhibit these attributes, and show concern for one another, our mission, our environment, and our communities. You’re ready to join our team if you enjoy offering outstanding customer service while maintaining a positive attitude. We’d love to hear from you if your ideal employment involves riding and skiing, mingling with visitors, rewarding work, free concerts, fireworks, and more! ( Lead Guest Relations Cashier Needed At Winter Seasonal in USA )

Perks and Benefits

A Steamboat ski pass for you and any eligible dependents, competitive pay, free bus passes to nearby areas, food and beverage discounts, industry pro deal discounts, and discounted tickets for friends and family are just a few of the exciting perks and benefits that Steamboat has to offer. These benefits are subject to restrictions, reservations, and/or blackout dates. Additionally, Steamboat provides access to employee housing (depending on availability and employment status), a generous employer match for the 401(k) plan, an Employee Assistance Program, Accrued Sick Pay, and the possibility to grow professionally at Steamboat Ski & Resort Corp. All Alterra Mountain Company employees, including those in Steamboat, are eligible for reduced tuition at partner online universities.

Join the Ticketing team as a Lead Payroll Scheduler for SnowSports School. Must have at least 3 years of experience in customer service, or similar.

Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:

• Work with our VIP guests to book lessons, schedule requested instructors, and make changes as needed
• Control check-in lines at Wild Blue Gondola, Green Horn Ranch, private line-up, and group snowsports classes
• Resolve guest issues including lift and lesson access
• Work with SnowSports instructors to manage their guests as needed with bookings and changes
• Adjust Instructor schedules as needed, add first tracks and other guest service issues

• Update the Kronos system with all instructor hours
• Work with the Flaik system to track student days, confirm instructor schedules and hours, and assign lessons to instructors
• Data entry of changing instructors’ pay rates
• Execute audit processes daily and weekly as needed
• Compile daily, weekly, and monthly reports for Instructor labor
• Maintain accurate records of all incentive pay programs
• Maintain all payroll records for department
• Create and compile accurate reports for instructors graduated hourly incentive program
• Maintain employee files and pay rates for all Instructor staff
• Change daily instructor schedules to match the morning changes
• Research any discrepancies from instructor check-out
• Perform other duties as assigned

Physical Requirements

• Must be minimum 18 years of age
• Must stand for long periods of time
• Must operate computer keyboard for extended periods of time
• Communicate clearly in English both in person and on the phone

Minimum skills, experience, and education required for this job:

• High school graduate or GED preferred
• Must have at least 3 years of previous customer service experience
• Must have greater than average computer proficiency; strong computer and keyboards skills
• Must be neat, accurate, well organized and have the ability to multi-task in a fast-paced environment
• Must enjoy working with the public and have excellent customer service skills
• Must maintain a positive/friendly attitude often under stressful conditions with both co-workers and guests
• Must be flexible, take initiative and work successfully in a team environment
• Adhere to all safety policies
• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporation’s Service Excellence standards

Miscellaneous information:

• This is an hourly non-exempt position and is subject to overtime pay
• Position requires working weekends and holidays as needed
• Employment for this job is contingent upon the successful completion of a background check
• All Steamboat Ski & Resort Corporation employees are required to follow adapting COVID policies and guidelines

The low and high ends of the Steamboat Ski & Resort Corporation’s hourly pay range for this position are represented by the base hourly pay ranges below. Based on a number of variables, including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel, actual pay will vary and may be above or below the range. The range indicated is only a portion of the overall salary offered to staff members by Steamboat Ski & Resort Corporation. Numerous region-specific perks as well as short- and long-term incentives are possible additional rewards. (Lead Guest Relations Cashier Needed At Winter Seasonal in USA )

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