Position Function
Parking Ambassador Needed in Canada: To maintain accessibility and availability of on-street parking, provide proactive customer service and education on-street by foot, scooter, or vehicle, and enforce parking prohibitions and regulations.
Key Duties
Provide proactive customer service that supports members of the public, the City’s tourism industry, and the overall customer experience by, for example, providing directions or information about City services. Serve as an ambassador for the City of Victoria, representing it favourably to pedestrians and drivers in the downtown area.
When member of the public is not present to be educated, issue warnings and enforce parking restrictions in a way that is consistent with the City’s customer service approach by issuing fines, watching out for complaints, and keeping an eye on paid parking, parking meters, loading zones, limited time zones, short-term parking places on City Parkades, tow routes, passenger zones, and residential parking. When issuing a ticket, gather proof of the violation by making pertinent notes and taking pictures.
Answer queries about everything from parking regulations to general inquiries in a professional manner while providing outstanding customer service. Address public concerns about unlawfully parked cars, instruct the public on using parking technology and equipment, and provide substitute parking options. When necessary, politely and promptly answer and reply to phone inquiries from parking services regarding parking problems and concerns.
Utilize a handheld device to locate, photograph, and report any problems in the neighborhood to the supervisor, such as overflowing trash cans, graffiti, or concerns with street maintenance. Report any necessary mechanical and maintenance needs to the supervisor. Relay to the supervisor any information that has been requested from other Departments. Recognize whether a scenario calls for a bylaw or police response, appreciate the value of refraining from engaging the public when conditions are escalating, and notify your supervisor of any escalating problems or encounters with the public.
Carry out relevant tasks where qualified.
Independence
The supervisor assigns the work and reviews it after it is finished.
Supervisors are contacted about issues.
Working Conditions
- Physical Effort: Walk between 15 and 20 kilometers per day OR scoot between 50 and 100 kilometers per day OR operate a vehicle (continuous)
Utilize a mobile device (often) - Mental Effort: Deal with conflicts, negative comments, and emotionally charged situations. (occasional).
- Work Environment: Exposure to people who are verbally aggressive in public (occasional)
In all weather conditions, go outside to work (continuous)
Close closeness to moving traffic while working (often)
Exposure to odors from automobiles and products used for recreational smoking (occasional).
Exposure to noise from traffic (frequent).
Key Skills and Abilities
Grasp of Victoria’s geography, neighborhoods, downtown businesses’ demands, and the need for reliable parking services.
Per the Parking Ambassador customer service objective, reply promptly to customers and their problems.
Strong interpersonal and customer service abilities.
Recognize and follow city ordinances.
Current word processing software used by the City of Victoria is operational at a basic level.
The capacity to exercise solid judgment and determine when a situation requires escalation.
The capacity to keep reliable records.
ability to multitask while maintaining a cheery mood
Work carefully.
Qualifications
Experience
Work Schedule
Important Notice
Vaccination Requirement for COVID-19
Applicants who are not current City of Victoria employees will be asked to provide proof of vaccination against COVID-19 during the recruitment process. External candidates who cannot receive the entire vaccination course due to a protected legal basis as outlined in the BC Human Rights Code may ask for accommodation.
We at the City of Victoria are dedicated to hiring a diverse workforce that reflects the neighbourhood we serve. People with disabilities, people of colour, all genders, LGBT2Q+ candidates, and indigenous applicants are welcome to apply. On request, accommodations will be made available during the selection.
Source: Infoghmedia
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